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Concierge Service

We can source any gift for any reason. This can be on an individual basis or on a very large scale.

By clearly defining the desired effect that you wish for your Customer or target base – we then work with you to achieve this.  By working closely with you we can measure the impact of these gestures to making your Customer feel extra special.  Not just for Customers but also as Staff incentives. We can produce a mini catalogue of a whole range of gifts that are on offer to your target audience.   We can either brand these gifts or we can send out a gift that is brand associated and include a personal message.    We can even follow up with a phone call as necessary.   There is no minimum order for this service.  We work to budget and produce monthly statements.

 

Case Study

We are currently looking after a major Luxury brand car manufacturer for the provision of Goodwill gifts.  Their dilemma was making their Customer feel special so instead of a set of car mats or vehicle service - we provided  gifts that is special to that individual customer.  It could be an Away Day for the Family such as Alton Towers or Thorpe Park, a SPA voucher as the Customer works hard and never has time out for herself, a round of golf at a Championship golf course – our gifts work.  As a result, Customer satisfaction has increased and goodwill costs have actually decreased.

 

Case Study

Customer rang as it was his seventh wedding anniversary and didn’t have the time to get his wife a present that same day!  He provided us with a budget, address details and message and an idea of what he would like.  We sourced a gorgeous hand made copper statue of a lady, ordered a local taxi who picked this up and then securely delivered this gift to his wife.

 

Case Study

A luxury car brand recalled 10,000 vehicles for inspection.  Our brief was to provide a branded gift to all the Dealers.  We provided two branded gifts as choice and the entire project was executed to perfection and had the desired effect with the Customer. Spot follow up calls were made to the Dealers who were very happy to give away these gestures to their Customers.

 

Concierge Enquiry

If you would like to find out more about our concierge service please fill out the form below:

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