FAQ

If your question isn’t answered within this FAQ section, please do not hesitate to contact us via the contact page or alternatively by contacting our customer services department on 07789 718476.

Delivery

Where can you deliver?
We can deliver to any address on the UK Mainland.

However, there is a surcharge for delivering “offshore” –please call 07789 718476 for a quotation.

We cannot deliver to PO boxes and BFPO addresses.

How much does delivery cost?

Each item has it’s own delivery rate, the delivery charge for each item is shown on the product’s page below the product description.

What if the recipient is out at the time of delivery?
If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered.

The gift may be left in a safe place or with a neighbour but this cannot be guaranteed.

How will my gift be delivered?
All items are sent in custom made boxes to protect them during transit.
How can I check they have been delivered?
We can track Delivery items. If you email us on – info@just2saygifts.co.uk we can track this for you.

Ordering

Can I choose a delivery date?
Yes, you can order online for any week ending date in advance. If you e-mail info@just2saygifts.co.uk we will make sure we secure your preferred delivery date.
Has my order gone through?
If you order is successful you should receive an automated email from the website including your order confirmation.

You can also check the status of your order at any time from within the My Account area (the link is in the top right hand corner of the page).

How do I cancel or amend my order?
Please contact us as soon as possible if you wish to cancel or amend an order. You cannot do this online unfortunately.

Payment

Which cards do you accept?
We accept Paypal which also supports most major credit/debit cards from around the world including:

Visa, Mastercard, Visa Electron, Delta, Visa purchasing, Solo, Switch/Maestro and JCB.

Can I pay with American Express?
No – we do not accept American Express
Is payment secure?

Yes, we use Paypal one of the world’s leading online payment service provider. All payments are encrypted to the maximum strength supported by the users browser using 128bit SSL.

Message Card

Can I include a message?
Yes, all orders can include a personal message card. You can enter this message when adding the item to the cart. Please remember to include your own name on the message as this will not be automatically included.
Where will the message be located?
The message will be printed on a gift card inside the “Documents Enclosed” wallet on the outside of the gift.
Is payment secure?
Yes, we use Paypal one of the world’s leading online payment service provider. All payments are encrypted to the maximum strength supported by the users browser using 128bit SSL.

For more information on the www.just2saygifts.co.uk site security visit our Site Security page.

Mailing List

Can I be removed from your mailing list?
If you wish to be removed from our postal mailing list, please email: info@ust2say.co.uk or call 07789 718476.

If you wish to be removed from the electronic mailing list, please remove yourself by following the unsubscribe link within the footer section of our email/newsletter.